Frequently asked questions
Have a question about going solar or Westhaven energy systems? Then, we have an answer for you. Our FAQs are designed to provide more insight into how solar, batteries, and generators work, including our ultra-reliable energy system, Power A.L.I.
ASK US ANYTHING
Don’t see an answer you’re looking for? Book a time with us to learn more here.
WHY GO SOLAR
What are the financial benefits of solar energy?
Going solar means that you’ll save money on your monthly electricity bills, and protect yourself from any rate increase in future. Any solar power you produce is the power that you don’t have to purchase from the utility. How much you can save will depend on your utility provider and rates in your area, but going solar is a great investment for the future, no matter where you live.
How do I find out how much I pay for electricity?
What incentives are available to me?
How will going solar impact my property value?
Solar is one of the few home improvement projects that increases your home’s value compared to a kitchen upgrade. According to Forbes, homeowners typically recover approximately 97% of their investment costs, in addition to the savings associated with reduced energy bills.
What are the environmental benefits of solar energy?
How do solar systems work?
How long do solar panels last?
How do I get credit or receive compensation for my solar electricity production?
Will my system need maintenance?
What kind of roof can solar be installed on?
What if my roof isn’t good for solar?
What happens when the power goes out?
How do batteries work with solar?
In California, the opportunity to power necessary electricity during grid shutdowns makes battery storage a very attractive investment for many customers. Home and business owners are taking the storage leap in order to access the backup power value batteries can provide them. For more information on how batteries work, speak with our energy pros to learn more .
Should I repair or replace my roof before going solar?
How long does it take to install a system?
How do I select a qualified installer?
Experience: It’s important to assess the company’s overall experience. How many installations have they completed? How long have they been in the industry? Our team has been in the business for over 20 years and we understand what it means to take care of our turf - Northern California.
Licensing and certifications: While no universal solar license exists, you always should ensure that the company has the right licenses, which affirm that the business is in good standing. For us, we have licenses for all of your energy needs:
B - General Construction
C10 - Electrical
C20 - Warm Air & Heating
C39 - Roofing
C46 - Solar
Does Westhaven energy systems come with warranties?
Product warranties guarantee the physical integrity of your solar panels and inverters. For example, should a soldered connection on one of your panels fail (adversely affecting its electricity production), that panel would be replaced under the product warranty. Product warranties are offered through the manufacturer, not your installer.
For solar panels, most manufacturers offer a 10-year product warranty. Some high-end panel manufacturers offer longer product warranties, up to 25 years. Inverters come with product warranties that range from 10 to 25 years. Central (or string) inverter manufacturers offer 10- to 15-year product warranties, while micro inverter manufacturers offer 25-year product warranties.
Power production warranty guarantees that the solar panel will produce at least 80 percent of its capacity for a minimum of 25 years, offered and protectedthrough our PoWr Guard program. If it doesn’t live up to expectations, we’ll pay you the power difference!*
Labor warranty covers the installer’s workmanship, including electrical wiring work and any roof penetrations made to attach your solar panels to the roof, which we provide for a cost.
What if my system has problems?
What should I do if I’m a member of a homeowners association?
What is the process to get my system permitted?
Is there a rebate for residential battery storage installation?
How does battery backup work?
Allow the utility company to be your battery, where you continue to rent your power from. They send your unused energy elsewhere, and return it when you need it for a discounted rate (e.g. at night). This means that the utility takes the power you generate, and sells it back to you, which still significantly saves you money compared to the status quo. However, the caveat is that you are still dependent on the grid and susceptible to high peak energy rates, limiting control over your own power.
Be your own utility and store your energy with a battery. What’s yours is yours! The biggest advantage here, as we see many of our homeowners take the leap, is the ability to control your power. This coupled with a generator ensures that you have electricity during an outage and protects you from Time-of-Use/Time-of-Day pricing during peak hours, and Rule 21.